When a token reset could be required
- Moving the Google Authenticator app to a different phone.
- Turning off MFA and then turning it back on.
My token is no longer working
- If you are storing multiple tokens in google authenticator, please be sure to leverage the correct one.
- Be conscious of the token timeouts, valid tokens will not last very long before they expire and a new one replaces it.
- Does the token work sometimes but not others?
- If the token is still not working, please reach out to support to request a reset.